Common Issues

I did not receive the invitation email

Cause: Email was blocked by a corporate spam filter or the address was entered incorrectly.

Solution:

1. Check your spam/junk folder
2. Ask your Admin to verify the email address in Settings > Team Members
3. Ask your IT team to allowlist emails from feedbackpulse.com
4. The Admin can resend the invitation from the Team Members page

I cannot log in

Cause: Incorrect credentials, expired password, or deactivated account.

Solution:

1. Verify you are using the correct email address
2. Click Forgot Password on the login page to reset
3. If your account was deactivated by an Admin, contact them to reactivate it

My Review Cycle is not showing

Cause: The User is not a Participant, or the cycle has not been launched yet.

Solution:

1. Ask your Manager or Admin to confirm you are a Participant in the cycle
2. Check that the cycle status is “Launched” (not “Draft”)
3. Review Cycles only appear to Participants after the start date

Survey results are not appearing

Cause: Insufficient responses for team-level breakdowns, or the survey window is still open.

Solution:

1. Team-level breakdowns require a minimum of 5 responses per Team
2. Engagement Survey results are shown after the survey window closes
3. Pulse Survey results update in real time — if no data appears, no responses have been submitted yet

I want to change my response after submitting

Rule: Submitted responses cannot be edited. This is by design to maintain data integrity.

Workaround: Contact your Admin. Depending on the cycle status, they may be able to reopen the cycle or extend the deadline so you can submit a corrected response.

My team’s engagement scores seem unexpected

Possible causes:

1. Team membership changed between survey periods — scores reflect different people
2. Fewer than 5 Team members responded — team breakdown is not shown
3. Comparing the wrong survey periods — check the date range in Analytics

Still need help?

If your issue is not listed here, contact our support team.