Contact FeedbackPulse Support
Cannot find what you need in the help center? The FeedbackPulse support team can help.
How to reach us
Section titled “How to reach us”| Channel | Details |
|---|---|
| support@feedbackpulse.com | |
| Support form | feedbackpulse.com/support |
What to include in your request
Section titled “What to include in your request”Include the following to help us resolve your issue quickly:
- Organization name and the email address on your account
- Description of the issue or question
- Steps to reproduce (if reporting a bug)
- Screenshots if applicable
Response times
Section titled “Response times”All support requests receive a response within one business day.
Feature requests
Section titled “Feature requests”Send feature requests to support@feedbackpulse.com with “Feature Request” in the subject line.
What support can and cannot do
Section titled “What support can and cannot do”| Support can | Support cannot |
|---|---|
| Reset passwords and unlock accounts | Access individual anonymous Survey responses |
| Reactivate deactivated Users | De-anonymize anonymous feedback |
| Extend Review Cycle deadlines | Delete individual Review responses (Admin only) |
| Export data on behalf of Admins | Issue retroactive refunds on invoices |
| Assist with GDPR data requests | Provide phone support (email only) |