FeedbackPulse Analytics and Reports
The Analytics dashboard aggregates data from all Review Cycles and Surveys into a single view. It shows engagement scores, completion rates, and trends over time.
What Analytics contains
Section titled “What Analytics contains”| Report | Data source | What it shows |
|---|---|---|
| Engagement trends | Engagement Surveys + Pulse Surveys | Scores over time, by dimension and by Department |
| Survey question insights | Survey instances (question-level) | Total responses, per-question breakdowns, and eNPS benchmark/trend context |
| Review completion | Performance Reviews + Peer Reviews | Completion rates per cycle, per Department |
| Department comparison | All Surveys | Side-by-side engagement scores across Departments |
| Individual history | Performance Reviews | Timeline of an Employee’s review scores (Manager view only) |
Who sees what
Section titled “Who sees what”Analytics respects role-based permissions:
| Role | Can see |
|---|---|
| Admin | All data across the entire Organization |
| Manager | Data for their direct reports only. Department-level aggregates for their Department. |
| Employee | Their own individual performance history only |
How data flows into Analytics
Section titled “How data flows into Analytics”Review Cycle closes → responses aggregated → scores calculated → visible in AnalyticsPulse Survey response submitted → score updated in real time → visible in Analytics- Engagement Survey and Performance Review data appears after the cycle closes.
- Pulse Survey data updates in real time.
- All historical data is preserved. There is no automatic deletion.
Exporting data
Section titled “Exporting data”Export a report as CSV:
- Navigate to the report
- Click Export in the top right
- Choose CSV format
CSV export availability depends on the report type. Performance Review and Peer Review exports are available to Admins, and to Managers scoped to their direct reports. Survey report exports (Survey Insights Report CSV and analysis pack exports) are Admin-only; Managers cannot export Survey reports.
Rules and constraints
Section titled “Rules and constraints”- Department comparison reports require a minimum of 3 responses per Department (anonymity protection).
- Analytics data cannot be deleted by Managers or Employees. Only Admins can request data deletion via support.
- Historical data persists even after a User is deactivated.
- Analytics does not contain raw individual Survey responses, only aggregated scores and anonymized open-text feedback.
Reading eNPS benchmark context
Section titled “Reading eNPS benchmark context”When a survey includes an eNPS question, FeedbackPulse shows:
- Your current eNPS score.
- A benchmark band with four zones: Needs Work, Good, Excellent, World Class.
- Industry median (or global fallback median when industry is not set).
- Size median when company-size benchmark data is available.
- Trend markers versus the previous survey and approximately one year ago (when comparison data exists).
For the full interpretation guide, see Survey Results & eNPS Benchmarks.
Frequently asked questions
Section titled “Frequently asked questions”Q: Why does my Department’s engagement score look different from last quarter? A: Check whether Department membership has changed between survey periods. Also verify that enough Department members responded (minimum 3 for department-level breakdowns).
Q: Can I export individual Employee review data? A: Admins can export individual performance history. Managers can export Performance Review data for their direct reports only. Survey report exports are Admin-only; Managers cannot export Survey report data, even for their own reporting line.
Q: How far back does historical data go? A: All data since the Organization’s creation is preserved. There is no retention limit for active accounts.