FeedbackPulse Survey Insights Report
A Survey Insights Report is a polished, shareable snapshot of your survey results. It’s designed for decision-makers and team leaders to understand participation, identify patterns, and prioritize action areas without diving into individual responses.
Where to access reports
Section titled “Where to access reports”- Click Reports in the left navigation
- Click Surveys
- Choose a survey from the list
- The report opens with all insights below
Admins can access all survey reports. Managers can view aggregated results for their entire reporting line (direct reports and everyone reporting up through them) automatically, with no manual link generation. See Setting up multi-level visibility to configure this for Department Heads and executives.
What’s included in a report
Section titled “What’s included in a report”Reports show six key sections:
Participation & Timing
Section titled “Participation & Timing”- Response Rate: percentage of recipients who completed the survey
- Total Responses: count of completed responses
- Response Window: when the survey opened and closed
- First and Last Response: timestamps of opening and final submission
Use this to gauge engagement. Low response rates may indicate timing issues, unclear messaging, or low priority perceived by recipients.
Question Insights
Section titled “Question Insights”Each question card shows:
- Question text and type: Likert (1-5 scale), Yes/No, eNPS (0-10), or open text
- Response Count: how many people answered this specific question
- Result breakdown:
- Likert: average score and distribution across the scale
- Yes/No: count and percentage for each option
- eNPS: score, promoter/passive/detractor split, benchmark comparison, and trend markers vs previous survey and ~1 year ago
- Text: a list of individual written responses, with respondent name and role shown unless the survey is anonymous
eNPS Benchmark Context
Section titled “eNPS Benchmark Context”When your survey includes eNPS questions, the report shows:
| Element | Purpose |
|---|---|
| Your Score | Current survey eNPS (% Promoters minus % Detractors) |
| Industry Median | Average eNPS for your industry (if set) or global cross-industry median |
| Size Median | Average eNPS for companies your size |
| Trend vs Previous | Whether eNPS moved up, down, or stayed level |
| Trend vs ~1 Year Ago | Year-over-year comparison for pattern detection |
Read the benchmark strip as four zones:
- Needs Work: eNPS -100 to 0
- Good: eNPS 0 to 30
- Excellent: eNPS 30 to 70
- World Class: eNPS 70 to 100
Use these zones and medians to separate real sentiment shifts from normal variance. If your score is moving above your industry median, that’s a leadership strength. If it’s dropping, investigate the detractors’ comments.
Text Responses
Section titled “Text Responses”Open-ended questions display each written response individually, as a plain list of comments in submission order. The report does not group responses by theme or sentiment, there is no “strengths vs. concerns” categorization and no summary of representative quotes.
For each response, the report shows the comment text, the submission timestamp, and (if the survey is not anonymous) the respondent’s name and role. If the survey is anonymous, individual comments for a question are hidden until at least 3 responses to that question are recorded (the same privacy threshold used elsewhere in FeedbackPulse).
Read through the individual comments yourself to spot recurring points. Because there is no automatic theming, weigh a comment that appears once the same way you would weigh any single data point, and look for repeated wording across responses rather than relying on the report to surface it for you.
Timing and Response Windows
Section titled “Timing and Response Windows”The report shows:
- Scheduled date: when invitations were sent
- Response cutoff: when the survey stopped accepting responses
- Response timeline: spread of submissions (first response to last response)
This context matters: a survey that closes in 2 days will have different dynamics than one open for 30 days.
Quick interpretation workflow
Section titled “Quick interpretation workflow”- Check response rate first. If it’s under 50%, engagement is the headline, not the sentiment data.
- Scan benchmark zones. Is your eNPS in the top/bottom quartile vs peers?
- Read trend markers. If vs-previous is ▼-10 and vs-1-year-ago is ▼-5, there’s a recent decline worth investigating.
- Read the individual text responses. Note recurring points yourself since the report does not group them for you.
- Spot the gap. If scores are high but several comments raise the same concern, your team wants to celebrate wins and address specific pain points.
Sharing reports
Section titled “Sharing reports”To share a survey report with a colleague, open the completed survey, click Report, then click Generate Link on the report page. After the link is created, click Copy Link and send it to the colleague you want to share with.
For step-by-step instructions and screenshots, see Share Survey Results with Colleagues.
Exporting responses
Section titled “Exporting responses”Export text responses to CSV
Section titled “Export text responses to CSV”- Open a survey report
- Click Export Text Responses
- Choose date range (optional)
- Click Download
The CSV includes:
- Response timestamp
- Written response text (with anonymity protections applied)
- Response type or category if applicable
Use this to import feedback into your action-tracking system, send to a separate analysis tool, or share with a consultant.
Anonymous surveys only export responses when the privacy threshold is met (minimum 3 responses per question for aggregate reporting).
Exporting text responses is Admin-only. Managers can view survey reports for their reporting line, but cannot export text responses to CSV.
Export all data
Section titled “Export all data”From Reports > Surveys, click Export All to export survey metadata, participation stats, and question aggregates for the selected filters and date range. This export is also Admin-only.
Rules and constraints
Section titled “Rules and constraints”- Admins can generate, copy, and revoke survey report share links, and can export survey reports and text responses to CSV
- Managers can view survey reports in their allowed scope, but share-link management and CSV export are admin-only
- Employees without report access cannot access survey reports; they can view results within individual survey instances only
- Anonymous surveys suppress individual text responses if the response count is below the privacy threshold (minimum 3 responses)
- Reports are read-only. Admins cannot edit question wording or results from the report view, only from the survey instance itself
- Share links are survey-specific. A shared link leads to one survey report, not a dashboard
- Share links stay active until revoked. FeedbackPulse does not show an expiry setting for survey report links
Frequently asked questions
Section titled “Frequently asked questions”Q: Can I edit the report or add notes?
A: The report is a snapshot of the raw data and cannot be edited. Store action plans and team-specific notes in your HR system or design docs, and link to the report from there.
Q: Do all my team members see the same report?
A: No. Employees see only their own responses. Managers see aggregated results for their reporting line. Admins see everything. Share links are the exception: anyone with that URL can view it without logging in.
Q: Why are some text responses hidden in the report?
A: Anonymous surveys hide individual responses below the privacy threshold (fewer than 3 responses to a question) to protect respondent anonymity. Once the threshold is met, the individual comments for that question display.
Q: How do I know if the trends are real or just normal variance?
A: Use the benchmark zones and industry median as context. A ▼-3 eNPS change in a small survey is noise. A ▼-15 change relative to a 100-person survey is signal. Compare against your industry median as a baseline: if your industry also dipped, it’s sector-wide.
Q: Can I print or PDF the report?
A: Yes. Use your browser’s Print to PDF feature (Cmd+P on Mac, Ctrl+P on Windows) to save a portable copy. The report layout is optimized for printing.