FeedbackPulse Survey Insights Report
A Survey Insights Report is a polished, shareable snapshot of your survey results. It’s designed for decision-makers and team leaders to understand participation, identify patterns, and prioritize action areas without diving into individual responses.
Where to access reports
Section titled “Where to access reports”- Click Reports in the left navigation
- Click Surveys
- Choose a survey from the list
- The report opens with all insights below
Admins can access all survey reports. Managers can view reports for surveys within their scope.
What’s included in a report
Section titled “What’s included in a report”Reports show six key sections:
Participation & Timing
Section titled “Participation & Timing”- Response Rate — percentage of recipients who completed the survey
- Total Responses — count of completed responses
- Response Window — when the survey opened and closed
- First and Last Response — timestamps of opening and final submission
Use this to gauge engagement. Low response rates may indicate timing issues, unclear messaging, or low priority perceived by recipients.
Question Insights
Section titled “Question Insights”Each question card shows:
- Question text and type — Likert (1-5 scale), Yes/No, eNPS (0-10), or open text
- Response Count — how many people answered this specific question
- Result breakdown:
- Likert: average score and distribution across the scale
- Yes/No: count and percentage for each option
- eNPS: score, promoter/passive/detractor split, benchmark comparison, and trend markers vs previous survey and ~1 year ago
- Text: highlights of common themes and representative responses
eNPS Benchmark Context
Section titled “eNPS Benchmark Context”When your survey includes eNPS questions, the report shows:
| Element | Purpose |
|---|---|
| Your Score | Current survey eNPS (% Promoters minus % Detractors) |
| Industry Median | Average eNPS for your industry (if set) or global cross-industry median |
| Size Median | Average eNPS for companies your size |
| Trend vs Previous | Whether eNPS moved up, down, or stayed level |
| Trend vs ~1 Year Ago | Year-over-year comparison for pattern detection |
Read the benchmark strip as four zones:
- Needs Work: eNPS -100 to 0
- Good: eNPS 0 to 30
- Excellent: eNPS 30 to 70
- World Class: eNPS 70 to 100
Use these zones and medians to separate real sentiment shifts from normal variance. If your score is moving above your industry median, that’s a leadership strength. If it’s dropping, investigate the detractors’ comments.
Text Response Themes
Section titled “Text Response Themes”Open-ended questions are automatically grouped by sentiment:
- Frequently mentioned strengths — themes that appear in promoter responses
- Common concerns — themes from passive and detractor responses
- Representative quotes — direct feedback examples for each theme
Read these after confirming your response count is large enough to avoid over-indexing on individual voices. The report surface only themes that appeared in at least 2–3 responses.
Timing and Response Windows
Section titled “Timing and Response Windows”The report shows:
- Scheduled date — when invitations were sent
- Response cutoff — when the survey stopped accepting responses
- Response timeline — spread of submissions (first response to last response)
This context matters: a survey that closes in 2 days will have different dynamics than one open for 30 days.
Quick interpretation workflow
Section titled “Quick interpretation workflow”- Check response rate first. If it’s under 50%, engagement is the headline — not the sentiment data.
- Scan benchmark zones. Is your eNPS in the top/bottom quartile vs peers?
- Read trend markers. If vs-previous is ▼-10 and vs-1-year-ago is ▼-5, there’s a recent decline worth investigating.
- Review text themes in order. Start with the most frequently mentioned strength and top concern.
- Spot the gap. If scores are high but top concerns appear frequently, your team wants to celebrate wins and address specific pain points.
Sharing reports
Section titled “Sharing reports”To share a survey report with a colleague, open the completed survey, click Report, then click Generate Link on the report page. After the link is created, click Copy Link and send it to the colleague you want to share with.
For step-by-step instructions and screenshots, see Share Survey Results with Colleagues.
Exporting responses
Section titled “Exporting responses”Export text responses to CSV
Section titled “Export text responses to CSV”- Open a survey report
- Click Export Text Responses
- Choose date range (optional)
- Click Download
The CSV includes:
- Response timestamp
- Written response text (with anonymity protections applied)
- Response type or category if applicable
Use this to import feedback into your action-tracking system, send to a separate analysis tool, or share with a consultant.
Anonymous surveys only export responses when the privacy threshold is met (minimum 3 responses per question for aggregate reporting).
Export all data
Section titled “Export all data”From Reports > Surveys, click Export All to export survey metadata, participation stats, and question aggregates for the selected filters and date range.
Rules and constraints
Section titled “Rules and constraints”- Admins can generate, copy, and revoke survey report share links
- Managers can view survey reports in their allowed scope, but share-link management is admin-only
- Team members cannot access survey reports — they can view results within individual survey instances only
- Anonymous surveys suppress individual text responses if the response count is below the privacy threshold (minimum 3 responses); theme summaries still display
- Reports are read-only — admins cannot edit question wording or results from the report view, only from the survey instance itself
- Share links are survey-specific — a shared link leads to one survey report, not a dashboard
- Share links stay active until revoked — FeedbackPulse does not show an expiry setting for survey report links
Frequently asked questions
Section titled “Frequently asked questions”Q: Can I edit the report or add notes?
A: The report is a snapshot of the raw data and cannot be edited. Store action plans and team-specific notes in your HR system or design docs — link to the report from there.
Q: Do all my team members see the same report?
A: Permissions apply inside FeedbackPulse. Shared report links do not require login, so anyone with the URL can view the shared report.
Q: Why are some text responses hidden in the report?
A: Anonymous surveys hide individual responses below the privacy threshold (fewer than 3 responses to a question) to protect respondent anonymity. Aggregated themes still surface.
Q: How do I know if the trends are real or just normal variance?
A: Use the benchmark zones and industry median as context. A ▼-3 eNPS change in a small survey is noise. A ▼-15 change relative to a 100-person survey is signal. Compare against your industry median as a baseline — if your industry also dipped, it’s sector-wide.
Q: Can I print or PDF the report?
A: Yes. Use your browser’s Print to PDF feature (Cmd+P on Mac, Ctrl+P on Windows) to save a portable copy. The report layout is optimized for printing.