FeedbackPulse Security and Privacy
FeedbackPulse protects employee feedback data with encryption, access controls, and anonymity protections.
For full details, see the Security Overview and Privacy Policy.
Data protection
Section titled “Data protection”| Layer | Protection |
|---|---|
| In transit | All data transmitted over HTTPS with TLS 1.2+ |
| At rest | Database and backups are encrypted |
| Access control | Admin and Manager permission toggles determine data visibility |
FeedbackPulse does not sell, share, or use customer data for advertising. Employee feedback data is used only to provide the FeedbackPulse service.
Anonymity protections
Section titled “Anonymity protections”- Anonymous Survey responses cannot be traced back to individual Respondents, not even by Admins.
- Department-level Analytics breakdowns require a minimum of 3 responses per Department. Departments with fewer responses are not broken out separately.
- Open-text responses in anonymous Surveys are never attributed to individuals.
- Fully anonymous Peer Reviews cannot be retroactively de-anonymized.
Account security
Section titled “Account security”- Passwords must be at least 8 characters. There is no additional character-class or complexity requirement.
- Sessions time out automatically after a period of inactivity.
- Only verified work email addresses are accepted for account creation.
Data retention
Section titled “Data retention”| Account status | Data retention |
|---|---|
| Active | Data retained for the life of the account |
| Cancelled | Data retained in read-only mode for 90 days, then permanently deleted |
| Deactivated User | Historical data preserved. Login access removed. |
GDPR compliance
Section titled “GDPR compliance”FeedbackPulse is designed for GDPR compliance. For data processing agreements, data subject access requests, or data deletion requests, contact support.
System boundaries
Section titled “System boundaries”FeedbackPulse stores feedback data (Reviews, Surveys, feedback items) and User account information (name, email, Admin and Manager permissions). FeedbackPulse does not store payroll data, benefits information, or personally identifiable documents. In addition to email and password, FeedbackPulse supports signing in with Google, Microsoft, or Slack.