You already know how to run the conversation. The slow part is everything around it: rebuilding a form for each client, chasing responses, cleaning a spreadsheet, and turning a raw score into something leadership can use. That is a week of work you absorb into the retainer before the real consulting starts.
FeedbackPulse handles that repeatable layer. Set up the program, choose the cadence, and let reminders, anonymity controls, and reporting do the routine work. You keep the judgment and the client conversation; the software gives you time back between them.
The work you need to get off your plate
Get a client program live before the next meeting
Set the questions and cadence once, then reuse the same program instead of rebuilding a spreadsheet or chasing a new response list every cycle. Start with the client whose survey is overdue and have a working rhythm before the next leadership check-in.
Keep the program running when you are not in the room
Engagement surveys run on a schedule with reminders handled for you. You configure the program at the start of an engagement and it keeps running between your visits, which is the actual shape of consulting work: you are in the room some weeks and not others. Results are waiting when you next look, rather than depending on you being there to send the thing.
Protect trust without becoming the privacy desk
Anonymous responses stay hidden until at least three people respond. On a 30-person client that threshold is the difference between honest answers and polite ones, and it is the part you will be asked about when a manager wants to know who said what. You can answer with a product rule, not a promise you have to defend personally.
Bring context to the leadership conversation
eNPS comes with industry benchmarks built in, so a client's number lands with context instead of arriving as a bare figure nobody can interpret. 360 reviews, peer feedback, and recognition add perspective around the number, so a client can move from listening to a fuller leadership conversation without a new purchase discussion.
Make the handoff as simple as the setup
Consultants tend to run both project and retained work. The job changes, but the software should not create a second admin process.
On project work, get the program live quickly, leave the client with a running account, and hand over a process they can keep using. The program stays configured after your engagement ends, so the handoff is an explanation rather than a migration.
On retained work, let cadence and reminders run between visits, then arrive with results ready for leadership. Spend the meeting on what changed and what to do next, not on pulling data together.
Honest scope, on purpose
Consultants evaluate for a living and find the limits quickly. Here they are before you recommend it.
- Each client company is a separate account. There is no console that switches between your clients or reports across your whole book. You hold an admin seat in each client.
- No white-labeling. Employees see FeedbackPulse, not your firm.
- Microsoft Teams is not built yet. Slack works today. Without an integration, people are added by CSV at setup.
- Benchmarks cover eNPS only. Custom questions get trends over time, not an external comparison.
- No partner or affiliation program today. The commercial argument is the pricing itself: no seat minimum means your client pays less than a minimum-based competitor would charge them.
If any of those is a blocker, it is better established now than in week two of a client rollout.
Start with a client pilot
Choose the client whose survey is most overdue or whose leadership is still waiting on a spreadsheet. Set up one small program, test the mechanics on the free plan up to 10 people if useful, and see whether the routine work stays off your retainer.
If you want to walk through your client list before starting, book a demo and bring the awkward questions. The scope list above is the short version of the answers.
Frequently asked questions
Do you have a partner or affiliation program for consultancies?
Not today. Pricing is flat per employee with no seat minimum, which is where the money actually shows up for your clients. Most engagement platforms carry a minimum seat count or a minimum annual spend, so a 30-person client pays for capacity it will never use. If a formal referral arrangement would change how you work with us, tell us on a call. It is a live question, not a closed one.
Can one account manage several client companies?
Each client company is its own account today. There is no single console that switches between clients or reports across your whole book. If you run programs for several clients, you hold an admin seat in each one. We would rather say that plainly than have you discover it in week two.
Can I white-label it or put my own branding on the surveys?
No. Employees see FeedbackPulse. If your engagement depends on the software carrying your brand, we are not the right fit and it is better to know now.
Does it connect to Microsoft Teams?
Not yet. Slack is supported today and Microsoft Teams is in progress. Without an integration you add people by CSV import, which is a few minutes per client at setup and not something you repeat every cycle.
How do the benchmarks work if I write my own questions?
Benchmarks cover eNPS only, using the standard question, so the comparison is like for like. Custom questions give you trends over time within that client rather than an external benchmark, because there is nothing honest to compare a bespoke question against.
Is it worth it for a client with fewer than 20 people?
Often not, and that matches what consultants tell us. Below about 20 people the pressing work is usually compliance, hiring, and HR basics rather than engagement measurement. The free plan covers up to 10 people if you want to trial the mechanics, but the tool earns its place once a client is large enough that leadership can no longer read the room directly.
What happens to the account if my engagement with the client ends?
The account belongs to the client company, not to you. If a project wraps or a retainer ends, their data and their program stay with them. That is deliberate. It means you can recommend the tool without tying your client into your own contract.