FeedbackPulse sends your employee survey invitations and reminders as Slack direct messages, and keeps sending the email too. It's built for companies of about 100 to 500 employees, where people check Slack all day and survey emails get buried.
The message comes from the FeedbackPulse app, with the survey name and a secure link. Employees open the link and answer in the browser. They don't need a FeedbackPulse login.
How do Slack surveys work in FeedbackPulse?
An Admin connects your Slack workspace once from Settings > Integrations. From then on, when a survey goes out, FeedbackPulse matches each employee to Slack by work email and sends them a direct message for the invitation and for each reminder. Everyone also gets the usual email, so anyone who isn't in Slack, or isn't matched, still hears about the survey.
Connect in a few clicks
Click Connect Slack, approve the app in Slack, and you're back in FeedbackPulse with the workspace name showing as connected. You need the Admin role in FeedbackPulse and permission to install apps in Slack. Some workspaces also ask a Slack owner to approve it.
Pick Slack per survey
Turn on Survey notifications on the Slack card and every new survey starts with Email + Slack. You can still change it for one survey: the Distribution and Review steps of the launch wizard show a Delivery box, and Change turns Slack messages off or on for that survey only.
See who got the message
Open a launched survey and the recipients list shows a Slack status for each invitation and reminder:
| Status | What it means |
|---|---|
| Sent | The direct message went out |
| Queued | FeedbackPulse is about to send it |
| Skipped | Slack wasn't tried, usually because the person couldn't be matched by email |
| Failed | Slack returned an error. The email still goes out |
| Not attempted | No Slack message was tried for this person |
If response rates look low in one team, you can check whether they got the Slack message before you chase anyone.
Why Slack delivery suits teams of 100 to 500 employees
With 100 to 500 people, HR can't remind everyone in person, and a lot of the working day happens in Slack. A survey email lands between calendar invites and newsletters. A direct message lands where people are already reading.
Slack doesn't change anything else about the survey. Responses go into the same results, reports and exports as any other survey, and anonymous surveys keep their rule of hiding results until at least three people answer. You can run engagement surveys, pulse checks and eNPS this way from the same account.
Limits worth knowing
- Answers happen in the browser. Employees can't answer inside Slack. The message links to the survey.
- Email matching. Slack messages only reach people whose Slack profile uses the same work email as FeedbackPulse. Everyone else gets email only.
- Invitations and reminders only. Shared-link and QR code surveys send no Slack messages.
- Every paid plan. Slack invitations and reminders are on Basic Surveys ($2 per employee per month, billed annually), Pro ($4 billed annually, $5 billed quarterly) and Max ($8 billed annually, $10 billed quarterly). See pricing.
- Anonymous surveys hide the recipients list. Per-person Slack status isn't shown for them, to protect privacy.
For step-by-step setup and a 90-second video, see the Connect Slack help article. For other ways to run surveys in Slack, read the guide to sending employee surveys in Slack.
See all integrations, including Microsoft Teams.
Frequently asked questions
Can employees answer the survey inside Slack?
No. The Slack message carries the survey name and a secure link, and the survey opens in the browser. Employees don't need to log in to FeedbackPulse to answer.
Does Slack replace survey emails?
No. Email still goes to everyone. Slack adds a direct message for employees FeedbackPulse can find in Slack by their work email, so people who aren't in Slack, or miss the message, still get the email.
Why didn't some employees get a Slack message?
Usually because the email address on their Slack profile is different from the one in FeedbackPulse. Their row in the recipients list shows Skipped, and they still get the email invitation and reminders.
Who can connect Slack?
A FeedbackPulse Admin starts the connection from Settings, Integrations. Your Slack workspace may also need a Slack owner or admin to approve the app.
Which plan includes Slack surveys?
Slack invitations and reminders are on every paid plan. Basic Surveys is $2 per employee per month, billed annually. Pro is $4 billed annually or $5 billed quarterly, and Max is $8 billed annually or $10 billed quarterly. See pricing for team totals.
Does Slack work with shared-link and QR code surveys?
No. Shared-link surveys send no invitations or reminders at all, by email or Slack. Slack delivery is for surveys sent to named employees.